Coordonnateur prestation des services / Service Delivery Coordinator next to metro Snowdon

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Модератор: San-Frankivsko

Аватар користувача
mialgri
Повідомлень: 119
З нами з: 12 вересня 2014, 13:21

Coordonnateur prestation des services / Service Delivery Coordinator next to metro Snowdon

Повідомлення mialgri » 03 червня 2018, 08:30

Coordonnateur prestation des services / Service Delivery Coordinator

Job purpose:

The Service Delivery Coordinator (SDC) will act as a liaison between our clients and our Network Operations Center. The SDC will predominantly communicate by email and phone with our clients. This role is responsible to ensure that all Operational (non-incident) activities that flow through the NOC are tracked and communicated with internal and external stakeholders.

Key responsibilities and accountabilities:

Manage multiple real-time inquires while monitoring and responding to commitments for clients.
Coordinate internal resources for the timely and accurate scheduling and implementation of changes.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Collaborating with internal departments to facilitate client need fulfillment.
Identifies opportunities to grow business with existing clients

Employment Requirements:

Bachelor’s degree/diploma in relevant field is required.
Experience in delivering client-focused solutions based on customer needs
Proven experience in discussing technical subject matter with authority
Strong problem solving and time management skills – capable of juggling multiple priorities
Very high degree of written and oral proficiency required to bridging the gap between diverse groups of people. Bilingualism an asset.
Position specific Working Conditions:

Group Insurance benefits

5 Personal Time Off (PTO) days per calendar year
4 Additional Paid days off over and above the mandated statutory holidays
Participation in the company bonus profit sharing plan
Participation in the company Training and Development Program


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